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Helpdesk Technician - St. Louis

Sandberg Phoenix Recruiting for a Helpdesk Technician
 
Sandberg Phoenix is recruiting for a Helpdesk Technician with emphasis in software support. 
 
This position is responsible for answering helpdesk calls and tickets in a timely manner and assisting users with various systems issues. The Helpdesk Technician maintains a proficient knowledge of software programs and some hardware knowledge and is able to assist users with a variety of IT operations. The Helpdesk Technician may be asked to assist in special projects coordinated by the Director of IT. 
 
At Sandberg Phoenix & von Gontard P.C., we believe that each member of our firm is valuable member of the team where excellence, mutual respect, personal responsibility and community service are the values we support each day.  Shareholders, associates, paralegals and staff work in an open, collegial environment that makes it easy to collaborate on projects, problem-solve, and work as a team in servicing our clients.  
 
Our Helpdesk Technicians take ownership in the following areas:  
KNOWLEDGE AND SKILLS:
  • Advanced knowledge in Microsoft Office 2010 (i.e. Word, Excel, PowerPoint, Access). 
  • Knowledge in Android and iPhone device setup and troubleshooting. 
  • Intermediate knowledge of Windows 7 and Operating Systems. 
  • Intermediate knowledge of Citrix and VPN. 
  • Working knowledge of Active Directory and user account changes. 
  • Knowledge of Cisco phone systems, video conferencing and dictation device software. 
  • Technical aptitude with strong PC literacy skills.
  • Strong problem solving skills and decision making ability. 
  • Strong customer service and communication skills. 
  • Ability to learn and apply technical information in a fast-paced, demanding work environment.
  • Flexibility to accommodate helpdesk’s hours of operation, including participating in after hours on-call schedule.
  • Strong enthusiasm and desire to learn.
  • Work well in a team environment.
  • Strong written and verbal communication skills.
  • Self-motivation and organization.
PRIOR EXPERIENCE:
  • At least one year experience in a Call Center/Helpdesk position or related coursework.
  • Experience in software support. 
EDUCATION:
  • Minimum of Associates Degree in computer technology. 
  • Preferred: A+ Certification
  • Preferred: Certification as Microsoft Office Specialist
 
Sandberg Phoenix offers a competitive compensation package along with excellent benefits.  Please submit resume and salary requirements at www.sandbergphoenixcareers.com. Sandberg Phoenix is an Equal Opportunity Employer.